Shipping Policy & Frequently Asked Questions
Welcome to Sandhu RC Hobbies. Below are answers to some of the most common questions about ordering, shipping, and our services.
Q1. How long does it take to ship my order?
Answer:
Orders are generally processed within 1–2 business days after order confirmation. Delivery typically takes 8–10 business days, depending on your location and courier service availability.
Once your order is dispatched, tracking details will be shared with you.
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Q2. How do I place an order?
Answer:
To place an order, simply contact us on WhatsApp with the product(s) you wish to purchase. Our team will guide you through the ordering process, confirm product availability, payment details, and arrange shipment.
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Q3. What payment methods do you accept?
Answer:
Currently, online payment gateways are not active on our website.
Orders are processed after payment confirmation through the payment details shared with you on WhatsApp.
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Q4. Is Cash on Delivery (COD) available?
Answer:
No. We currently do not offer Cash on Delivery (COD).
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Q5. Can I collect my order in person?
Answer:
Yes. Local pickup is available.
Pickup Address:
A262, Thales Bagh, Sangrur, Punjab
Please contact us before visiting so we can keep your order ready for collection.
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Q6. Do you accept returns or exchanges?
Answer:
No. As a growing startup, Sandhu RC Hobbies currently does not offer returns, refunds, or exchanges.
Every product is carefully inspected before dispatch to ensure it reaches you in proper working condition.
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Q7. Do your RC products come with a warranty?
Answer:
Unless specifically mentioned on the product page, our products are not covered under warranty. Most RC products are imported, and warranty support varies by manufacturer.
However, we always strive to assist customers with product-related queries whenever possible.
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Q8. Are spare parts available?
Answer:
We currently do not maintain regular stock of spare parts. However, we can source genuine spare parts for most RC models upon request, subject to supplier availability. We always aim to provide these parts at competitive prices.
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Q9. Do you provide RC repair services?
Answer:
No. At present, Sandhu RC Hobbies does not offer RC repair or servicing.
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Need Help?
If you have any questions regarding your order, shipping, or products, feel free to contact us.
Email: sandhurctoys@gmail.com
Contact :- 07707934046
Pickup Address:
A262, Thales Bagh, Sangrur, Punjab
Thank you for choosing Sandhu RC Hobbies. We appreciate your trust and look forward to serving the RC community with quality products and honest service.